Refund Policy
Effective date: September 12, 2026
For a Direct Phlox purchase through Paddle, we offer a full refund when you submit the request within 14 calendar days after purchase. You do not need to provide a reason and there are no additional commercial eligibility conditions.
Request a refund by emailing [email protected], contacting Paddle through https://paddle.net, or using the support link in your Paddle receipt. An order or transaction reference helps locate the purchase but is not an extra condition of the refund promise.
Paddle processes the transaction refund under its applicable procedures. Mandatory consumer rights and any greater rights under Paddle’s applicable buyer or refund terms remain unaffected, including remedies for a defective or misdescribed product.
After the refund is approved, the refunded purchase no longer provides a commercial Phlox entitlement. License activations and future access to downloads, product updates and support end. The refund does not take away rights that an applicable open-source license already granted in copies received before the refund.
ThemeForest purchases follow the refund policy for that channel.
Related: Terms and Conditions ยท Privacy & Cookie Policy.
